How to Switch Supplier
Most of us have many suppliers to choose from, regardless of where we live in
Great Britain. You can choose separate companies to supply your gas and
electricity, or you can choose one company to supply both - this is known as a
dual fuel contract. It is usually cheaper to have a dual fuel contract.
To compare the prices being offered by different suppliers with the price from
your current supplier, you will need to work out how much you are paying for
your fuel each year. Our dedicated team of advisors are experts at working this
out for you so if you are not sure please contact us on:0871 711 7771. Please
make sure you have a recent bill to hand or if you pay by direct debit let us
know what your monthly direct debit is. You can do this by looking at your bills
for the past year.
Questions to ask
How much will the new supplier charge?
All suppliers have to publish their prices. They will send you details of their
prices if you ask them. To make sure you get the best deal, it is worth shopping
around and making comparisons between the prices offered by different suppliers
in your area. This service is offered by Switch Gas & Electric. Click here to
find the cheapest supplier in your area.
Which 'tariff' should I choose?
Be aware that some payment methods may be much more expensive than others. For
example, it is usually cheaper to manage your fuel bills online or pay by
monthly direct debit, than to pay by cheque or cash on a quarterly basis.
Different tariffs (or prices) are offered to different consumers according to
Whatever price you are quoted, you should make sure that it includes VAT, which
is charged at 5% on electricity and gas bills. This is why all the prices that
we quote you at Switch Gas & Electric include VAT at 5%.
Do they have any extra or hidden charges?
Some suppliers add a daily standing charge to your fuel bill and others do not.
Those companies that do not add a standing charge may instead ask for a higher
unit price for the gas and electricity you use. This is because there are 2
different ways a tariff is structured. You either pay a standing charge and 1
low kilowatt-hour (kwh) rate for what you use OR a no standing charge (NSC)
tariff; where you pay a higher rate for a certain number of units per quarter
and a lower rate thereafter.
The way a tariff is structured does NOT mean it is cheaper or more expensive.
This is dependent on your usage levels, where you live and ultimately the unit
rates offered by the supplier. Click here to find out who the
cheapest supplier for you
How can I pay?
Suppliers usually offer a variety of payment options to customers, such as paying
weekly or quarterly, and paying by cash, postal order, cheque, direct debit or
in a prepayment meter. The cheapest way to pay is by direct debit. If you have a
prepayment meter we can switch you to the cheapest supplier in your area and you
can then ask them to install you a standard meter so you are able to pay by
direct debit. You may also want to make sure that there are no penalties for
cancelling a contract once you have signed it.
Do they have a high number of complaints about their service?
If you are interested in the quality of service you are likely to receive from a
new supplier, as well as the prices they will charge, it is worth asking about
Changing your supplier
Once you are happy that you have selected the supplier best suited to meet your
needs, changing is a fairly simple process:
- We will arrange the supplier change for you. The transfer process should take
about six weeks to complete. Your new supplier will tell you about the progress
of your transfer.
- Pay any outstanding bills owing to your existing supplier. If you do not, they
may prevent you from transferring.
- Take a meter reading on the day you change supplier. If your old supplier does
not use it to work out your final bill, or your new supplier does not use it as
the starting point for your first bill, let them know the meter reading you have
Problems switching supplier
If something goes wrong when changing supplier you have rights that should make
sure the problem is resolved quickly and easily. At Switch Gas & Electric we
have a dedicated customer services team to help you with any questions or
queries you may have. Please contact customer services on: 0871 711 7771.
How we make money
Switch Gas & Electric is completely independent, providing impartial and free
advice about energy switching and the different energy suppliers. Switch Gas &
Electric earn a small amount of commission, from Utilita, Spark Energy and OVO Energy
when a switch is completed for a customer using us. The switching
service is FREE for you, the customer.